Privacy Policy

Shopping On West Indigo

We collect information about you during the checkout process on our store.

What we share with others

We share information with third parties who help us provide our orders and store services to you.

EU Cookie Policy

Please refer to our EU Cookie Policy page for a detailed description of the policy.

Payments

West-Indigo.com website does not retain any Credit Card Information.

We accept payments through WooCommerce. When processing payments, some of your data will be passed to WooCommerce and Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the WooCommerce (a division of WordPress and Automattic) for more details.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information, including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information, such as username and password. We’ll use this information for purposes such as:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email, and phone number. This information will be used to fill in the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information, such as your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds, and support you.

Browsing West Indigo

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will set up several cookies to remember your login information and your display preferences. The login cookies will last for two days, while the display preference cookies will remain for one year. If you select the “Remember Me” option, your login will be saved for two weeks. Please note that if you log out of your account, the login cookies will be deleted.

Who do we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long do we retain your data?

Users who register on our website have their personal information stored in a user profile. All users can view, edit, or delete their personal information at any time, although they cannot change their username. Additionally, website administrators can view and edit this information.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.