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Returns

Returns Policy

Thank you for shopping at West-Indigo.com. We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

Returns

We accept returns of defective items within 30 days from the date of purchase. If you believe you have received a defective product, please contact our customer service team with your order number and a detailed description of the issue.

Replacement Process

Once your return is approved, we will provide instructions on how to return the defective item. Upon receiving the returned item, we will inspect it and notify you of the status of your replacement.

If the item is deemed defective, we will send you a replacement at no additional cost.

Conditions for Returns

  1. Defective items must be reported within 30 days of the purchase date.
  2. The item must be in its original packaging.
  3. Proof of purchase is required.
  4. Returns will only be accepted for items purchased directly from West-Indigo.com.

Non-Returnable Items

We do not accept returns for items that are not defective. Please make sure you choose your items carefully and double-check your order before completing the purchase.

Return Shipping Costs

We are happy to cover the cost of return shipping for defective items. Please contact our customer service team for assistance with the return process.

Contact Us

If you have any questions regarding our returns policy or need assistance with the return process, please contact our customer service team.

Thank you for choosing West Indigo. We appreciate your business.

Return Address

The return address is located on your order and will depend on the manufacturing location. Please only use the following addresses for product returns and not for all other types of correspondence (notices, letters, etc.) correspondence sent to these addresses will be returned to the sender.

US and Mexico fulfilment centres are returned to our Charlotte facility:
11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

Canada fulfilment centres are returned to:
Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.

Latvian fulfilment centres are automatically returned to:
Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

Spanish fulfilment centres are automatically returned to:
Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

United Kingdom fulfilment centres are automatically returned to:
Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.

Australia fulfilment centres are returned to:
40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).

Japan fulfilment centres are returned to:
Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.

Brazil fulfilment centres are returned to:
Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.